Services Terms and Conditions

Last Updated: September 16, 2026
Effective Date: September 16, 2026

These Services Terms and Conditions ("Terms") govern services provided by SnapCache LLC ("SnapCache," "we," "us," or "our"), including services requested through www.snapcachellc.com, at our physical location, by telephone or email, through shipping or delivery, or through another authorized method.

By submitting media to SnapCache, approving an estimate, placing an order, or authorizing SnapCache to begin work, the customer ("Customer," "you," or "your") agrees to these Terms.

1. Services

SnapCache provides media digitization and related professional services, which may include:

• Videotape digitization

• Film digitization

• Slide and negative scanning

• Photograph and photo-album scanning

• Audio digitization

• Document scanning

• Digital-to-digital transfer

• Photo restoration and image editing

• Transcription

• Optical-disc and digital-media recovery

• File conversion

• Digital delivery

• Physical storage-media delivery

• Other related preservation, restoration, archival, or professional services

The photographs, film, tapes, recordings, documents, discs, storage devices, digital files, and other property submitted by a Customer are referred to collectively as "Customer Media."

Digital files created from Customer Media are referred to as "Digitized Media."

Some specialized, commercial, governmental, archival, evidentiary, or business services may be subject to additional agreements, specifications, statements of work, or service-specific terms.

2. Acceptance of Orders

Submitting Customer Media, requesting a quote, or placing an order does not require SnapCache to accept the work.

SnapCache may decline or discontinue an order when reasonably necessary, including when:

• The requested service cannot reasonably be performed

• Customer Media presents a safety risk to equipment, personnel, or other Customer Media

• Customer Media is severely deteriorated, contaminated, damaged, or incompatible with available equipment

• SnapCache reasonably believes performing the requested service may violate applicable law or third-party rights

• Required payment is not made

• The Customer materially violates these Terms

• Required customer authorization or information is not provided

• Continuing the project is impracticable or unsafe

If work is discontinued after services have begun, the Customer remains responsible for services reasonably performed and authorized charges incurred before discontinuation, except where otherwise required by law or agreed by SnapCache.

3. Estimates, Pricing, and Payment

Prices may be based on media type, quantity, length, condition, requested resolution, processing requirements, restoration requirements, output format, or other characteristics of the order.

An estimate is based on information reasonably available when the estimate is prepared. Actual quantities, recording lengths, media condition, necessary repairs, or other characteristics may not be known until Customer Media is inspected or processed.

SnapCache may contact the Customer for authorization before performing materially different work or incurring material additional charges not reasonably contemplated by the original order.

Published prices, promotions, and service offerings may change from time to time. Unless otherwise stated, pricing applicable to an accepted order will be based on the pricing or estimate applicable when the order was accepted.

Applicable sales tax, shipping, storage media, special handling, or other disclosed charges may be added where appropriate.

Payment is due according to the terms stated on the Customer's estimate, invoice, order documentation, or applicable service offering.

4. Discovery Pricing

Certain orders may qualify for SnapCache's Discovery Pricing service.

Discovery Pricing allows eligible Customer Media to be digitized before the Customer makes final decisions concerning which eligible Digitized Media to retain, subject to the pricing, minimum-order requirements, review rules, and other conditions applicable to the Discovery Pricing program.

Customers using Discovery Pricing receive a 30-day review period beginning when the applicable Digitized Media is first made available for review.

During this period, Customers may identify eligible Digitized Media they do not wish to retain according to the instructions and rules applicable to Discovery Pricing.

The Customer must follow SnapCache's review instructions. Moving, reorganizing, renaming, altering, or otherwise manipulating files instead of using the designated review or deletion process may interfere with SnapCache's ability to accurately calculate the final order.

The Discovery Pricing review period does not extend SnapCache's standard digital-file retention period.

Discovery Pricing rates, minimum orders, eligible media, reject or blank-media charges, and other program-specific rules are governed by the pricing and terms disclosed for the service at the time the order is accepted.

5. Customer Ownership and Authority

Physical Customer Media remains the Customer's property unless otherwise agreed.

SnapCache does not acquire ownership of Customer Media or copyright or other intellectual-property rights in Customer Media merely because it is submitted for digitization, restoration, storage, or processing.

By submitting Customer Media, the Customer represents that the Customer owns the material, possesses it lawfully, or otherwise has sufficient authority or permission to authorize the requested services.

The Customer is responsible for obtaining any permission necessary from copyright owners or other rights holders.

SnapCache may refuse to reproduce copyrighted commercial material or other content when SnapCache reasonably believes the requested reproduction would violate applicable law or third-party rights.

6. Prohibited or Unlawful Material

Customers may not knowingly submit Customer Media or request services when doing so would violate applicable law.

SnapCache does not ordinarily review the complete contents of Customer Media except as reasonably necessary to perform requested services and quality control.

If SnapCache encounters content that it reasonably believes requires action under applicable law, SnapCache may suspend processing and take actions reasonably necessary to comply with its legal obligations.

7. Privacy and Confidentiality

SnapCache treats the contents of Customer Media as confidential.

Access is limited to SnapCache personnel and authorized service providers who reasonably require access to perform requested services, quality control, delivery, technical support, or other authorized functions.

Collection, processing, storage, disclosure, and retention of personal information and Customer Media are further governed by the SnapCache Privacy Policy.

If these Terms and the Privacy Policy address different subjects, each document applies to the subject it governs.

8. AI-Assisted Photo Editing

SnapCache may use AI-assisted features available through Adobe software when performing certain photo-editing, enhancement, or restoration services, including functions such as blemish removal or restoration of damaged image areas.

SnapCache's use of AI and the handling of Customer Media in connection with those tools are further described in the SnapCache Privacy Policy.

SnapCache does not currently use AI as part of its standard digitization workflow to independently analyze, transcribe, summarize, or generate narratives from customer audio, video, or documents.

Specialized services involving additional AI processing may require separate disclosure or authorization.

9. Condition of Aging and Obsolete Media

Customer Media may be old, fragile, deteriorated, damaged, contaminated, improperly stored, previously repaired, or otherwise compromised before SnapCache receives it.

Potential conditions may include, without limitation:

• Brittle film

• Failed or deteriorating splices

• Scratches

• Mold or mildew

• Magnetic-tape deterioration

• Oxide shedding

• Binder deterioration

• Wrinkled, stretched, or broken tape

• Seized or damaged cassette mechanisms

• Warped or damaged discs

• Damaged photographic emulsions

• Fading or color shifting

• Water or environmental damage

• Corrupted digital storage

• Mechanical damage

• Previous improper repairs

Digitization frequently requires Customer Media to be physically handled, transported through mechanical playback equipment, illuminated, rewound, cleaned, mounted, removed from containers, or otherwise manipulated.

Some deterioration may not become apparent until playback or processing begins.

The Customer acknowledges that aging, damaged, fragile, or deteriorated media can fail, break, shed, tear, become unreadable, or experience additional deterioration during normal handling or attempted digitization even when SnapCache exercises reasonable care.

SnapCache is not responsible for deterioration, failure, or damage resulting from the pre-existing condition or inherent instability of Customer Media to the extent permitted by applicable law.

10. Cleaning, Repairs, and Processing

SnapCache may perform routine handling, cleaning, preparation, or minor adjustments reasonably necessary to provide the requested service.

If Customer Media requires substantial repair, specialized cleaning, mold remediation, unusual handling, or other work outside the normal service, SnapCache may contact the Customer before proceeding or may decline to process the affected material.

SnapCache may stop processing any item if continuing would create an unreasonable risk of damage to the Customer Media, SnapCache equipment, personnel, or other property.

SnapCache does not guarantee that damaged or deteriorated media can be repaired, played, recovered, or digitized.

11. Quality and Recoverability

Digitization preserves or converts information available from the source media. It cannot recreate information that was never recorded or that has been permanently lost because of deterioration, damage, recording defects, exposure problems, equipment limitations, or other source-media conditions.

SnapCache does not guarantee that Customer Media:

• Contains recorded content

• Is readable or playable

• Can be fully recovered

• Will produce usable audio or video

• Will produce a sharp or correctly exposed image

• Is free from noise, distortion, scratches, fading, color shifts, tracking errors, dropouts, or other defects

Quality of Digitized Media is inherently affected by the quality and condition of the source.

Restoration, enhancement, color correction, noise reduction, or other corrective services may improve certain characteristics but cannot guarantee restoration to an original or ideal condition.

12. Turnaround Times

Any stated turnaround time is an estimate unless SnapCache expressly agrees in writing to a guaranteed completion date.

Completion times may be affected by:

• Order volume

• Quantity of Customer Media

• Recording length

• Media condition

• Equipment availability

• Repairs

• Restoration or enhancement requirements

• Customer response time

• Shipping delays

• Technical problems

• Events outside SnapCache's reasonable control

SnapCache will make commercially reasonable efforts to complete orders within stated estimates but does not guarantee estimated completion dates unless expressly agreed otherwise.

13. Digital Delivery and Customer Backup Responsibility

Digitized Media may be delivered through:

• Download

• Cloud-based delivery

• USB storage

• External storage device

• Optical media

• Another agreed delivery method

SnapCache may use third-party cloud-storage, hosting, or file-delivery providers to deliver Digitized Media.

Third-party services may experience outages, interruptions, security incidents, account limitations, or other circumstances outside SnapCache's reasonable control.

Customers are responsible for downloading, reviewing, and maintaining their own backup copies of completed Digitized Media.

SnapCache should not be considered the Customer's permanent backup or archival provider unless the Customer has separately purchased or enrolled in a storage, archival, or subscription service providing otherwise.

14. Digital File Retention

Unless otherwise agreed, SnapCache retains Digitized Media and related working files for 90 days from the date the completed digital files are first made available to the Customer.

The retention period allows time for delivery, review, corrections, recovery from delivery problems, and resolution of service issues.

After 90 days, SnapCache may permanently delete Digitized Media and working files from active storage without further notice.

The Customer is responsible for downloading and backing up completed files before the retention period expires.

Deletion from active storage does not necessarily result in immediate deletion from every backup, cache, or recovery system. Residual copies may remain temporarily until removed through normal system-retention processes.

SnapCache may offer extended storage, archival, or subscription services. Files covered by such services will be governed by the terms applicable to those services rather than the standard 90-day retention period.

15. Physical Media Return, Pickup, and Unclaimed Property

Original Customer Media will generally be returned through customer pickup, shipment, or another agreed method.

Customers are responsible for providing accurate and current contact and shipping information and for making reasonable arrangements to retrieve completed orders and original Customer Media.

SnapCache will make reasonable efforts to notify the Customer when an order is complete and Customer Media is available for pickup, return, or shipment.

Unclaimed Customer Media

Customer Media that remains in SnapCache's possession for 180 days after the Customer is first notified that the order is complete and the Customer Media is available for pickup, return, or shipment may be considered unclaimed, subject to applicable law.

Before treating Customer Media as unclaimed, SnapCache will make reasonable efforts to contact the Customer using the contact information provided with the order.

After the 180-day period, and after reasonable attempts to contact the Customer, SnapCache may dispose of, destroy, recycle, or otherwise handle unclaimed Customer Media as permitted by applicable law.

SnapCache may charge reasonable storage, shipping, handling, or other costs associated with Customer Media that remains unclaimed for an extended period, provided such charges are disclosed to the Customer when applicable.

Customers remain responsible for unpaid balances associated with completed services regardless of whether Customer Media is picked up or otherwise retrieved.

SnapCache is not obligated to maintain unclaimed Customer Media indefinitely.

The 180-day physical-media period is separate from SnapCache's 90-day digital-file retention period. Expiration of the 90-day digital-file retention period does not authorize SnapCache to destroy a Customer's physical originals before the applicable physical-media period has expired.

Nothing in this section authorizes SnapCache to dispose of Customer Media in a manner prohibited by applicable law.

16. Shipping and Risk of Loss

Customers may deliver Customer Media to SnapCache personally or through a shipping carrier.

For Customer Media shipped to SnapCache, SnapCache assumes responsibility for possession of the Customer Media only after the shipment has been delivered to and received by SnapCache.

For Customer Media shipped from SnapCache to the Customer, risk associated with transportation by a third-party carrier passes to the Customer when the shipment is tendered to the carrier, except to the extent otherwise required by applicable law or expressly agreed by SnapCache.

SnapCache is not responsible for carrier delays, misdelivery, theft, loss, or damage occurring while Customer Media is in the possession or control of a third-party shipping carrier, except to the extent required by applicable law.

If SnapCache provides shipping materials, labels, tracking, or shipping assistance, that assistance does not make SnapCache the shipping carrier or guarantee carrier performance.

Customers should promptly notify SnapCache of shipping problems so that SnapCache can reasonably assist with available carrier claims or tracking procedures.

17. Service Concerns, Corrections, and Claims

Customers should inspect completed Digitized Media and returned Customer Media promptly after receipt.

If a Customer believes that:

• Customer Media is missing

• Customer Media has been mismatched

• Customer Media was damaged while in SnapCache's possession

• Digitized Media contains a transfer or processing error

• The wrong files were delivered

• An order was incorrectly billed

the Customer should notify SnapCache as soon as reasonably possible.

Claims involving missing, damaged, or mismatched Customer Media should generally be reported within 30 days after the Customer receives or retrieves the returned Customer Media.

Billing discrepancies should generally be reported within 30 days after the disputed charge or invoice is provided.

SnapCache will reasonably investigate reported concerns and may request information necessary to determine what occurred.

Depending on the circumstances, SnapCache may provide an appropriate remedy such as:

• Reprocessing affected media

• Correcting delivered files

• Replacing eligible output media

• Providing return shipping

• Issuing a credit or refund

• Providing another reasonable remedy

The appropriate remedy depends on the circumstances, applicable law, these Terms, and the nature of the service or loss.

Nothing in this section prevents a Customer from exercising rights that cannot lawfully be waived.

18. Mismatched Customer Media

If a Customer receives Customer Media or digital files belonging to another customer, the Customer must promptly notify SnapCache and must not copy, distribute, publish, retain, or otherwise use the material.

SnapCache will provide reasonable instructions for returning, deleting, or otherwise securing the mismatched material and will pay reasonable return-shipping costs when physical return is required.

Customers should similarly notify SnapCache if their own media appears to be missing or mismatched.

19. Refunds and Reprocessing

Because SnapCache provides customized services performed on Customer-provided property, completed services generally cannot be "returned" in the same manner as ordinary retail merchandise.

If SnapCache makes a material processing error, SnapCache may first attempt to correct or reperform the affected service when reasonably possible.

Refunds, credits, reprocessing, or other remedies will be determined based on the circumstances, applicable service terms, and applicable law.

Fees for services successfully performed are generally non-refundable merely because the source media contained little or no useful content, was blank, was previously damaged, or produced lower-quality results due to the condition or quality of the source, except where SnapCache's applicable pricing expressly provides otherwise.

20. Output Media and Availability

If a Customer purchases physical output media such as a USB drive, hard drive, or optical disc and the requested product becomes unavailable, SnapCache may offer a reasonably comparable substitute or another delivery method.

SnapCache will not materially downgrade a purchased output option without informing the Customer when reasonably practicable.

21. Limitation of Liability

Customer Media may be unique, irreplaceable, or possess sentimental value substantially greater than its physical replacement value. SnapCache recognizes the importance of such materials and uses reasonable care in handling Customer Media.

Nevertheless, digitization and restoration of aging media involve inherent risks as described in these Terms.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SNAPCACHE LLC AND ITS MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS OPPORTUNITIES, LOSS OF USE, LOSS OF DATA, OR EMOTIONAL OR SENTIMENTAL VALUE, ARISING FROM OR RELATING TO THE SERVICES OR CUSTOMER MEDIA.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SNAPCACHE'S AGGREGATE LIABILITY ARISING FROM OR RELATING TO AN ORDER WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID OR PAYABLE TO SNAPCACHE FOR THE SERVICES DIRECTLY GIVING RISE TO THE CLAIM OR (B) THE REASONABLE REPLACEMENT COST OF THE PHYSICAL BLANK MEDIA ITSELF, UNLESS A DIFFERENT LIMIT IS REQUIRED BY APPLICABLE LAW OR EXPRESSLY AGREED IN WRITING.

These limitations do not exclude or limit liability that cannot legally be excluded or limited.

22. Disclaimer of Warranties

To the fullest extent permitted by applicable law, SnapCache's services are provided without warranties beyond those expressly stated in these Terms or separately provided in writing.

SnapCache does not guarantee that Customer Media will be recoverable, playable, readable, complete, undamaged by pre-existing deterioration, or capable of producing a particular level of image, audio, video, or data quality.

SnapCache does not guarantee that restoration, enhancement, repair, transcription, recovery, or other corrective processes will produce a particular result.

Any warranties that cannot lawfully be disclaimed remain unaffected.

23. Indemnification

To the extent permitted by applicable law, the Customer agrees to indemnify and hold harmless SnapCache LLC and its members, employees, contractors, agents, and representatives from third-party claims, liabilities, losses, costs, or reasonable expenses arising from:

• The Customer's lack of authority to submit Customer Media

• Copyright or intellectual-property infringement resulting from the Customer's requested duplication or processing

• Violation of another person's privacy, publicity, confidentiality, or property rights arising from Customer Media submitted by the Customer

• Unlawful Customer Media or unlawful instructions provided by the Customer

• The Customer's material violation of these Terms

This provision does not require the Customer to indemnify SnapCache for liability arising solely from SnapCache's own conduct where such indemnification is prohibited by law.

24. Force Majeure

SnapCache will not be liable for delay or nonperformance caused by circumstances beyond its reasonable control, including natural disasters, severe weather, fire, flood, pandemic, war, civil disturbance, terrorism, labor disruption, transportation interruption, government action, utility failure, Internet or telecommunications failure, equipment supply disruption, or material failure of third-party infrastructure.

SnapCache will resume affected services as reasonably practicable after the circumstances permit.

25. Customer Communications and Reviews

Nothing in these Terms prohibits or restricts a Customer from providing an honest review, assessment, or opinion regarding SnapCache's products, services, or conduct.

Nothing in these Terms authorizes either party to engage in unlawful defamation, fraud, harassment, threats, disclosure of protected information, or other unlawful conduct.

26. Assignment

The Customer may not assign material rights or obligations under these Terms without SnapCache's prior written consent where such assignment would materially affect SnapCache's obligations or risk.

SnapCache may assign these Terms in connection with a merger, acquisition, sale, restructuring, or transfer of substantially all relevant business assets, subject to applicable law.

27. Governing Law

These Terms are governed by the laws of the State of Iowa, without regard to conflict-of-law principles, except to the extent federal law or another applicable law controls.

28. Dispute Resolution

The parties are encouraged to attempt in good faith to resolve disputes directly before commencing formal legal proceedings.

Any mandatory arbitration agreement, class-action waiver, venue restriction, or other waiver of judicial rights must be separately stated and enforceable under applicable law.

Unless SnapCache adopts a separately reviewed and legally compliant arbitration agreement, these Terms do not independently require a Customer to submit a dispute to binding arbitration.

29. Entire Agreement

These Terms, together with:

• The SnapCache Privacy Policy

• The Customer's accepted estimate or invoice

• Applicable published service-specific terms

• Any additional written agreement applicable to the Customer's order

constitute the agreement governing the applicable services.

If a service-specific written agreement expressly conflicts with these Terms, the more specific provision will control with respect to that service.

No oral statement modifies these Terms unless SnapCache expressly agrees to the modification and the modification is documented in writing.

30. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or severed as appropriate, and the remaining provisions will remain in effect.

31. Changes to These Terms

SnapCache may update these Terms periodically to reflect changes in services, business practices, technology, or legal requirements.

The version applicable to an accepted order will generally be the version in effect when the order was accepted unless a later change is required by law or expressly agreed by the Customer.

Updated Terms will be posted with a revised "Last Updated" date.

32. Contact Information

Questions regarding these Terms or a SnapCache order may be directed to:

SnapCache LLC
202 1st St SE, Suite 108
Mason City, IA 50401

Email: info@snapcachellc.com